Shipping policy

We hope you enjoy your online shopping experience at mwxnepower.com. Please read below to learn more about our shipping and delivery policies.

1. Type of transportation

We primarily use trusted carriers like FedEx, UPS, and Amazon Logistics to deliver your orders. We support designated courier companies.

Shipping time:
Processing time (1-3 business days) + Delivery time (3-5 business days) = 4-8 business days
 Urgent orders will not be shipped on holidays.

Delays:
Shipping may be delayed due to factors beyond our control, such as natural disasters, or transportation strikes. During the busy holiday season, processing times may take longer than usual. If you do not receive your package within 14 days, please contact our customer service.
 
During the transportation process, we will follow up the logistics in a timely manner and promptly tell you the transportation method and order number of the product when shipping. If there is a problem with the product during transportation, such as loss, we will notify you promptly. And promptly reissue it for you. Please rest assured that we will track your logistics information until you receive it.

2.Shipping

The main market of this website is the  USA and CA.  Except for Alaska, Hawaii, Puerto Rico, and Guam.
*NOTE: Please enter a physical street address as we are unable to deliver to P.O. Boxes for delivery verification.

Ship from local warehouses in these countries:

Country

Shipping fee

Shipping days

Continental U.S.

FREE

4-8 business days

Canada

$20

4-8 business days

 

If we need to ship from the headquarters because there is no inventory in the local warehouse, we will contact you first and then decide whether to cancel the order or ship the goods for you.

Generally, orders will be shipped from warehouses in the customer's country.

You can purchase other orders that exceed the area in the form. If it cannot be sent or the shipping fee is too expensive, we will contact you via email to help you cancel the order.

Sales tax does not exist.

3. Update order delivery

If you want to change the address before the product is sent, you can contact us via email, We will know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us, and we will cancel the order for you.

Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, We will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing so as to avoid unnecessary troubles).

4. Other freight delivery charges:

  • Delivery to remote areas may incur additional costs of up to $50–$300.
  • Delivery to limited-access areas such as schools or churches will incur additional costs starting at $50.
  • Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees ($80–$300). 

5. The item never arrived (lost in transit)

If you have never received the purchased product, please rest assured that we will reissue a new, intact product for you or give you a full refund. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.

Special shipping arrangements:

Please note that due to temporary stockouts, some items may be shipped directly from our Asia-Pacific factory. While this may extend the delivery time to 20–40 days, it allows us to fulfill your order promptly. Please be aware that an additional shipping fee of $50 will apply. The estimated delivery date for your specific items will be displayed at checkout.

If you have any further questions, please leave a message, send us an email at support@mwxnepower.